Bringing Pawty Mansion
into the 21st century.

Before PawStack.AI, Pawty Mansion's website looked like every other dog business on the block — generic, lightweight, and nothing like the experience waiting inside the door. We built a rich, performance-optimised site from scratch at pawtymansion.com: full service pages for Night Residency, Day Residency, Behavioural Pawcamp, Airport Transfers, and the Indoor Park; dedicated landing pages targeting every Vancouver neighbourhood they serve; a blog; a comprehensive FAQ; and a curated admission flow that educates prospective clients before they even apply.

Every page was crafted to communicate one thing: this is not a kennel. This is a sanctuary.

Pawty Mansion's intake process used to be a PDF form emailed back and forth — owners downloaded it, filled it out, scanned it or photographed it, and sent it back. Staff then had to manually enter the data somewhere useful. It was slow, error-prone, and completely unbecoming of a luxury brand.

We replaced all of it with a dynamic multi-step digital application: pet temperament and behaviour data, vaccination record uploads, emergency contacts, owner preferences — all captured cleanly, stored securely, and routed directly into the admin dashboard where a staff member can approve with one click. That approval triggers a suite of automated welcome emails and activates the client's portal access instantly.

Recurring clients booking daycare or boarding shouldn't have to navigate a website every time. We built and shipped the Pawty Mansion native iOS app — published under the Pawty Mansion name in the App Store, not inside anyone else's platform.

Clients open their app, see their upcoming bookings, check their credit balance, view past report cards, and manage their pet profiles. It feels like a premium product because it is one — their brand, their colors, their experience end-to-end.

Before modernisation, invoicing was a manual, inconsistent process. Clients were sometimes billed by text. Staff had to reconcile payments by hand.

We integrated Square directly into the Pawty Mansion platform. Invoices are now generated automatically from bookings, itemised line-by-line (services, credits applied, late checkout fees), and tracked in real time. Staff can mark payments as Cash, E-Transfer, Square Online, Card, or Tap — or waive an invoice with a note. Every transaction is logged and auditable.

One of Pawty Mansion's strongest differentiators is the level of transparency and care they provide. We made that tangible: after every visit, staff generate a digital report card — notes on the dog's behaviour, energy, social interactions, appetite, and highlights from the day — with photos attached.

The moment a report card is published, an email lands in the owner's inbox with a recap and a link to view the full card in the portal. Pet parents who travel or work long hours now get peace of mind automatically, not only when they remember to ask.

Pawty Mansion rewards returning clients, and we made that tangible with a built-in loyalty credit system. Every visit accrues progress toward a free bath and groom. Clients can see their progress in the mobile app and portal — a quiet but effective retention mechanic that makes regulars feel recognised.

Staff see each client's loyalty count in the admin portal so they can congratulate clients when they're close to earning a reward.

Behind the public-facing experience lives a complete business operating system built specifically for how Pawty Mansion operates. Staff can view the full booking calendar, manage day and overnight residency slots, approve or decline applications, generate and manage invoices, publish report cards, track overnight stay details (medications, special notes, late checkout flags), and view every client's history.

None of this is a generic admin template. Every screen was built around real Pawty Mansion workflows — because off-the-shelf software never quite fits the way a real business actually runs.